Community Care Outcomes Framework

JIT's main focus is implementation, although we're closely linked to policy development teams within Scottish Government.

What is the Community Care Outcomes Framework?

The Community Care Outcomes Framework was published in 2008. It includes 4 national outcomes and 16 performance measures. The four national outcomes are:

  • Improved health
  • Improved wellbeing
  • Improved social inclusion
  • Improved independence and responsibility

The 16 performance measures cover people’s satisfaction with services, waiting times, quality of assessment, shifting the balance of care, carers' well-being, unscheduled care and identifying 'people at risk'.

The Scottish Community Care Benchmarking Network is a collaborative of Local Authority Social Work Services, NHS Community Health Partnerships, NHS Boards, Scottish Government and NHS Information Services Division. Network members have responsibility for planning, commissioning and delivering health and care services in Scotland.

The Benchmarking Network has taken the lead in promoting and supporting the use of the Community Care Outcomes Framework across Scotland and has now carried out a review of the Framework and its effectiveness. This is available here.

The recommendations of the report seek to:

  • build on the learning from the Community Care Outcomes Framework to inform the development and use of a single suite of outcomes and indicators, for both reshaping Care for Older People and the Integration of Health and Social Care, particularly in relation to personal outcomes,
  • to continue to encourage and support local use of the Talking Points: Personal Outcomes Approach to focus practice on personal outcomes and to draw information from that process to inform performance management and joint commissioning,
  • to support local partnerships to take a whole systems approach in their use of the single suite of outcomes and indicators, and
  • to promote the use of contribution analysis at local level to develop logic models for use in devising local joint performance management frameworks.

The Community Care Benchmarking Network has accepted the recommendations and sees an important future role in supporting their implementation.

JIT's website provides information about how we are helping partnerships meet their responsibilities around delivery of better services for older people and other community care groups, including personal outcomes approaches and performance management. If you have any questions, you are welcome to contact us.