Staff Development and Leadership Materials
In some ways, focusing on user and carer outcomes involves supporting and enabling good practice in health, housing and social care. Focusing on outcomes is consistent with person-centred planning and support, and reflects many of the values and principles embodied in professional training. However, because systems have tended to focus on service led approaches which accentuate deficits rather than potential, refocusing on outcomes can be challenging in practice. Feedback from early implementers of the approach has consistently emphasised that shifting towards a focus on outcomes takes time.
We have worked with partnerships to produce materials for staff development programmes, and have aimed to include a variety of formats to suit different learning preferences. Some of these materials are available below. It has also been identified that other forms of continuing support are required for outcomes focused practice, and consideration should be given to developing outcomes focused supervision for staff, and continuing opportunities to share learning and good practice examples etc. We have recently added at the foot of this page materials to support leadership and staff supervision and support around outcomes. Staff can also sign up to the Community of Practice to receive updated information on the outcomes approach.
Support Pack for Staff
The attached support pack summarises the approach for staff and includes key messages for practitioners.
Talking Points Support Pack [123Kb]
PowerPoint presentations (updated in August 2009) are also available as additional materials for workshops with staff. The PowerPoints cover:
- Origins and purpose of Talking Points
- Challenges and strategies for outcomes in community care
A further PowerPoint covers the importance of having an Essential Life Plan and was delivered by Isobel Allan, a full time carer and member of the JIT Action Group.
Essential Life Plan [552Kb]
Outcomes Card Game for Staff
The card game was developed from original versions from SPRU. There is guidance to support the facilitator.
This version of the card game was developed for care home staff.
Outcomes Card Game - Care Home [13Mb]
Overview from North Lanarkshire
North Lanarkshire recently produced a report on their assessment and planning programme for staff. This includes an explanation of their approach, the content of the programme and plans for what happens next
These materials were developed for staff development sessions by Stirling. The powerpoint presentation is intended to be interspersed with the exercises.
Stirling also provided a sheet for staff to record their personal reflections on the development days, and an evaluation form.
The morning exercise also includes guidance for the facilitator.
The Good Assessor
East Renfrewshire CHCP developed and used 'The Good Assessor' exercise with staff to support reflection on good practice in general in communicating with people who are undergoing assessment.
The digital stories are very useful for workshops with staff, including stories with a manager, health and social work staff and users and carers. A small sample is included in the digital stories section. There is also a Talking Points collection on DVD available on request.
Our colleagues at Research In Practice for Adults, based in England, have produced a number of excellent short videos which help to explain the outcomes approach and these are available through the link below:
Scottish Borders have recently reviewed learning disability services using an outcomes approach. They shared two stories from the review.
Borders Learning Disability Service Review [26Kb]
Below are examples of case studies of outcomes for a service user and case studies of outcomes for a carer for information.
There is also a case study provided by a physiotherapist who took part in an outcomes pilot.
You can also access a case study which illustrates the difference between an ouput and outcome, as supplied by VOCAL here.
Hand-out : Components of outcome-focussed assessment and planning
The following handout can be used for training and information purposes for staff involved in care management and explains the key components of outcome-focused assessment and care planning. You can download a copy of the paper here.
Leadership for Outcomes
As with implementation of any change management programme, the role of middle management is critical to implementing outcomes based working. In order to support front line managers and other leaders in organisations to in turn support frontline staff we produced guidance in 2010 on support and supervision for outcomes based working. Although originally intended that this would be for staff supervision, we also recognise that not all staff receive supervision. Therefore it is also intended that the examples could be used to inform peer support sessions as the same principles could apply.
Staff Support and Supervision for Outcomes [187Kb]
Our colleagues in IRISS (Institute for Research and Innovation in Social Services) also worked during 2010 to produce a pack to support leadership for outcomes:
IRISS Leading for Outcomes [1Mb]
Leadership for Outcomes Guides
IRISS have produced follow-on guides on their 'Leadership for Outcomes' guide. There is now a guide on outcomes and parental substance misuse.
Leading for Outcomes - Parental Substance Misuse [1Mb]
There is also a new guide on outcomes and dementia.
Leading for Outcomes - Dementia [1Mb]