• Care At Home
• Commissioning
• Delayed Discharge
• Equipment and Adaptations
• Governance and Management
• Housing
• Integrated Transport with Care
• Intermediate Care
• Managed Care Networks
• Performance Improvement
• Reshaping Care for Older People
• Rural and Remote
• Talking Points: User and Carer Involvement
  • Background
  • Staff Development and Leadership Materials
  • Communication Skills
  • Outcomes, Enablement and an Assets Approach to Health and Wellbeing
  • Risk, Outcomes and Safeguarding
  • Sample Tools
  • Service Users and Carers
  • Organisational Development
  • Using Outcomes Data
    • Performance Management and Scrutiny
  • Digital Stories
  • Evidence, Learning and the Community of Practice
• Telecare in Scotland

Performance Management and Scrutiny

It was always intended by the JIT that development of the Talking Points approach would link to performance management in Community Care. Since 2006, there has been a shift towards outcomes in the public sector in Scotland in general, and wider developments at a strategic level support the focus on outcomes in community care. Single Outcomes Agreements require local authorities to work with partners through Community Planning Partnerships, involving Community Health and Care Partnerships in setting and monitoring objectives, all framed in terms of improving outcomes for individuals. While there is now more of a focus on determining local priorities through the SOAs, there is also a requirement to identify links to the national priorities of the Scottish Government, and external links with other audit, inspection and regulatory bodies.

The Community Care Outcomes Framework replaces the previous performance management approach to Community Care (JPIAF). The new framework identifies that Talking Points, in conjunction with the National Minimum Information Standards, provides a way of putting the outcomes that individuals want from services or support at the heart of community care assessments, care plans and reviews and that the Community Care Outcomes Framework can take data from those individual interactions and aggregate it to provide consistent information on outcomes for joint management teams to consider on a regular basis. Talking Points data will also impact on service provision and commissioning. During 2009 responsibility for developing the measures relevant to the Community Care outcomes was passed from direct government control to an arms-length body run by partnerships. The Community Care Benchmarking Network (CCBN) involves membership from across partnerships in Scotland. We are working with the Community Care Benchmarking Network during 2010/11 to progress work on data management.

Over the past few years we have worked with the Care Commission, SWIA and NHS QIS to develop links. A paper on early work linking the Care Standards and Talking Points is available.

NCS and TP Report [99Kb]

The Public Services Reform Bill of May 2009 resulted in a reduction in the number of national public bodies and change arrangements for improvement and scrutiny of services. We hope to maintain links with the new body as it comes into being in 2011.