Prior to telecare being incorporated into the community alarm service, the post holders carried out maintenance, repairs and battery management for the former Grampian Region. As telecare was developing each area established their own methods of working and this enabled Aberdeen City to utilise the post holders for the telecare service. Their wealth of knowledge and expertise allowed the service to develop rapidly, once the decision had been taken to incorporate with community alarm.
Reducing levels of delayed discharge from hospital by providing specialist care at home or in care homes in the community; avoiding unnecessary admissions to hospital by supporting community-based alternatives to hospital admission; expanding and promoting choices for older people in anticipatory care planning; ensuring staff have the right skills to be able to appropriately and effectively support people at home.
Review the council medication policy to ensure robust processes were in place for carers managing and administering medicines.
Due to shifting the balance of care, more patients with complex health needs are being looked after in the community therefore there is a need for specialist pharmaceutical care input, normally only available in the hospital setting.
The need for training that was merged and developed, if you will, to find the right balance between the needs of our clients and the needs of our volunteers. Existing training for befrienders was felt too ‘cold’ and failed to take into account the range of needs and aspirations of older people themselves – and the relationships which develop from such initiatives.
Older people and volunteers were unimpressed with existing training, and had viewed several packages; this was a truly co-productive approach.