Integrated Performance Improvement and Management

Examples of Practice

The purpose of the Quarterly Performance Service Reviews (QPSR) is to present key performance information and statistics for analysis to identify strengths and weaknesses in performance which allows for discussion on how performance is being managed and how it can be improved.

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Hospital Referrals Audit

Examples of Practice

During October and November 2012, a total of 55 older people were referred from hospital for a Social Work assessment, more than double the number in the same period in 2011. This coincided with an upswing in the number of bed days lost to delayed discharge.

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Home Care Re-ablement

Examples of Practice

Users of the previous traditional home care service received a service that operated in a culture of ‘doing things for’ people that reinforced deficits and increased dependency. This ‘locked in’ resources with people who had the potential to improve their confidence, self esteem and independence while demand for the service was increasing because of the growing numbers of older people. In addition, there were financial pressures on the local authority.

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Dementia Advisory Clinic Co-production Model

Examples of Practice

East Dunbartonshire has the highest ratio of older people in Scotland. The percentage of population with dementia in the area is also greater than the national average and is expected to increase even further.

The clinic model contributes to a more efficient use of existing services through enhanced co-ordination of the existing resources of all of the partner organisations. They deliver flexibly and sensitively the type of advice and support that people with dementia have told us they need.

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