Waiting times for Occupational Therapy (OT) assessment were increasing and consultation with OT staff across Angus identified that they were spending a significant amount of their time in the office dealing with general OT enquiries, taking and prioritising referrals and dealing with service user complaints about delays. This prevented staff from seeing service users and arranging essential equipment and adaptations. The process for dealing with some minor adaptations had also been identified as cumbersome and time consuming for staff and resulted in delays in the adaptation being put in place.
Earlier Carer identification and intervention. To support:
Older Carers have improved health and wellbeing, they are better supported and less isolated. Carers have better information to allow them to make informed choices about their caring role. Carers are more able to sustain their caring role.
The facility was established to pilot a model that would:
prevent unnecessary permanent admission to residential care
prevent unnecessary admission to hospital.
facilitate discharge from hospital and contribute to managing delays in discharge from acute or community hospitals.
deliver support to ensure a safe and full re-integration into the Service Users home and local community.
assist Service Users’ in setting and achieving their planned goals, placing the emphasis on the Service Users needs. Goals will be set with the service users and reviewed weekly or as required throughout their stay
support Service Users to regain and maintain daily living skills.
support carers in their role during a person’s stay in the unit and after the assessment period is complete.
respond quickly and flexibly to the changing needs of the Service Users to support their return home.
Referrals to the Angus Carers Centre from health providers were low. This is a key source of identification of carers where support can be provided to allow them to continue to care and have a life outside of caring.