The service was established in 1998 by Lochalsh and Skye Houisng Association to provide a ‘traditional’ small repairs service to disabled people and the elderly. Through collaboration with the Highland Council and NHS Highland it has since set up and operated Joint Equipment Stores in Portree and Broadford to collect, deliver and manage all equipment owned by Social Work Services and NHS Highland. The service also now includes telecare and occupational therapy support, and runs a demonstration/assessment room within Portree hospital as a training facility for the use and benefits of devices.
All these complementary services are aimed to support people to remain in their own homes and to shift the balance of care from hospital into homely settings. They illustrate the key contribution that locally based housing associations can make to the reshaping care agenda, working in partnership with health and social care.
To provide a client focused One Stop Shop for a range of services to social and private housing tenants. To be a centre point for design, specification and provision of adaptations and one point of contact for clients, carers and landlords. The provision of a client focused service which endeavours to ensure that the client’s needs are met and adaptation failure is minimised. A central client focused service encourages innovation to provide best value for money whilst maintaining quality. Similarly, clients are offered good advice and guidance on repairs, improvements and adaptations to their homes all of which guards against potential exploitation.
An integrated housing and social care plan across local authority, health, third and independent sector providers was implemented to promote service improvement and cost efficiencies whilst improving outcomes for individuals and their carers. Specifically:
To provide services designed to promote independence and wellbeing through flexible and integrated onsite personal care and housing support teams within sheltered and very sheltered housing.
To address recruitment difficulties
To reduce in-house service costs, maximise capacity, reduce duplication and reduce travel time.
To reduce the number of admissions to hospital and facilitate a speedy return home following an illness/crisis.