Due to the increasing demands on the Podiatry service within NHS Ayrshire & Arran, the Podiatry service required to re-shape their service delivery to ensure that those with the greatest need get access to adequate resource and evidence based podiatry care.
Within North Ayrshire a broad range of service provision exists and is delivered through the 4 partner agencies (NAC, NHS A&A, third sector and independent sector). It was recognised that the scope, extent and how to access the services was not generally known by prospective service users, nor among the partners themselves. It was recognised that there was a need for Community Connectors to map, promote and share knowledge of services available to older people and their carers and amongst professional teams.
The 55up Financial advice project set up by Voluntary Action South Ayrshire is supporting older people with financial advice to support their wider independence and well-being. This case study illustrates one of the clients situation, the support offered and the difference made.
The need for training that was merged and developed, if you will, to find the right balance between the needs of our clients and the needs of our volunteers. Existing training for befrienders was felt too ‘cold’ and failed to take into account the range of needs and aspirations of older people themselves – and the relationships which develop from such initiatives.
Older people and volunteers were unimpressed with existing training, and had viewed several packages; this was a truly co-productive approach.