As the telecare service developed in Aberdeen City it soon become apparent that training was required for professionals to raise their awareness around telecare, inform them of the functions of telecare equipment and the importance of considering telecare in assessment.
The service had delivered many awareness sessions in telecare events and to individual teams, but it was felt we needed staff across all sectors trained to an enhanced level so they could act as a point of reference for their colleagues.
Stakeholders in North and South Lanarkshire Partnerships agreed a theory of change for Reshaping Care for Older People in April 2012, represented in logic model format. The outcomes they want to achieve provided a framework for the evaluation. The problem to be addressed was how to determine the success of a programme comprised of a wide-ranging set of initiatives. Some may be more successful than others, some may encounter unexpected blocks that thwart progress for a time, whilst others may simply turn out to be unworkable in practice. A means of bringing the different initiatives together under a common framework was required.
The establishment of the Community Engagement Team supports the need to develop new models to support service delivery and community engagement to rural and remote-rural areas and proposed to test ideas that:
Older people could contribute to providing community-based services for other older people.
Older people could be maintained living in their own homes and communities for as long as possible if communities developed the capacity to provide basic services in ‘co-production’ with statutory public service providers.
Social organisations of various types established in and by communities, could be sustainable and could provide ‘value-added’ benefits (social participation, health, community involvement etc.).
Communities could be supported to engage in meaningful and sustainable dialogue with key statutory public service providers to ensure transparency and co-production.