Integrated Handyperson and Telehealth & Care Service, Lochalsh & Skye Housing Association

Examples of Practice

The service was established in 1998 by Lochalsh and Skye Houisng Association to provide a ‘traditional’ small repairs service to disabled people and the elderly.  Through collaboration with the Highland Council and NHS Highland it has since set up and operated Joint Equipment Stores in Portree and Broadford to collect, deliver and manage all equipment owned by Social Work Services and NHS Highland.  The service also now includes telecare and occupational therapy support, and runs a demonstration/assessment room within Portree hospital as a training facility for the use and benefits of devices.

All these complementary services are aimed to support people to remain in their own homes and to shift the balance of care from hospital into homely settings.  They illustrate the key contribution that locally based housing associations can make to the reshaping care agenda, working in partnership with health and social care.

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Improving Nutrition … Improving Care Introducing Ward Volunteers at Patient Mealtimes

Examples of Practice

The aims of the project were to enrich inpatients’ hospital experience and improve nutritional intake through having greater access to volunteer support at mealtimes; to provide support and encouragement at mealtimes for patients who require it; to enable greater partnership working between volunteers and healthcare professionals; and to develop the scope of patient contact volunteering activities available.

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Home Happening – undertaking adaptations during house modernisation, South Lanarkshire Council Housing Service

Examples of Practice

Age, Home and Community, the Government’s housing strategy for older people emphasises the need to make best use of existing housing, where most older people live.   South Lanarkshire’s housing service has been experiencing a significant increase in the demand for adaptations, reflecting the growing needs amongst its tenants.  These adaptations are undertaken, as everywhere else, as and when an approach is made and often at a point of crisis in a person’s life.

The Council was keen to find a way to make its housing stock more suitable for older and disabled people when housing was being upgraded. This would benefit the tenant by assessing their individual needs and ‘anticipating’ needs which might arise later, and have cost benefits for the Council by adapting properties at scale.

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Family (& Carers) Group Conferencing

Examples of Practice

One example was a lady with Dementia who was referred in order to consolidate support available and identify any areas that might require assistance. However, during preparation it transpired that this elderly lady was also a victim of financial abuse. The family knew this was going on and wanted it stopped but did not know what to do about it.  The Family Group Meeting brought these concerns into the open. Social work was informed of these allegations but they agreed to wait for the outcome of the Family Group Meeting before pursuing their own enquiries.

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