To provide a client focused One Stop Shop for a range of services to social and private housing tenants. To be a centre point for design, specification and provision of adaptations and one point of contact for clients, carers and landlords. The provision of a client focused service which endeavours to ensure that the client’s needs are met and adaptation failure is minimised. A central client focused service encourages innovation to provide best value for money whilst maintaining quality. Similarly, clients are offered good advice and guidance on repairs, improvements and adaptations to their homes all of which guards against potential exploitation.