What was the issue you were addressing or working on?
CERAE represents an extension of the role of the Safe and Healthy Action Partnership (SHAP) in Annadale and Eskdale. SHAP is a partnership of various organisations from all sectors (public, private and third) which seeks to improve the health and well-being of people in the locality.
The full Community Engagement, Resilience and Health Service Development in Annandale and Eskdale (CERAE) Example of Practice (Update) is available here . It is an update of the original Example of Practice published in 2013, which can be accessed here .
What you did?
Multi stranded tests of change were used including:
- Increasing access to and use of low level support – implementation of Community Windows/boards in various locations, continued development of ALISS and the information portal at the South Surgery
- Learning & skills development – linkage between tests has allowed development of local workforce development plans
- Information & Communication – The development of the Community Link Worker role ensuring links between individuals and the community and staff across the sectors
- Self care and management – Community groups and activities have developed as a result of engagement work and community involvement including long term condition self-management groups, Reminiscence, walking groups and tea dances.
- Engagement and involvement of individuals and communities – large scale and door to door engagement and asset mapping and innovation workshops
What were the outcomes - benefits or otherwise?
- Feedback through the low level support providers indicates that demand is rising
- People are reporting use of and benefits of community support and their participation in activities
- Patient stories have highlighted improved access to services, activities and low level support such as Day Centres, voluntary groups, leisure activities which is increasing confidence and greatly reducing feelings of social isolation.
- Carers not previously recognised or supported in their role have been identified through the community engagement surveys and offered support
- Intensive and ongoing community engagement and service user feedback has ensured the project activities are meeting individual and community needs.
The full Community Engagement, Resilience and Health Service Development in Annandale and Eskdale (CERAE) Example of Practice (Update) is available here .