What was the issue you were addressing or working on?
Users of the previous traditional home care service received a service that operated in a culture of ‘doing things for’ people that reinforced deficits and increased dependency. This ‘locked in’ resources with people who had the potential to improve their confidence, self esteem and independence while demand for the service was increasing because of the growing numbers of older people. In addition, there were financial pressures on the local authority.
What you did?
A strategic review of the home care service was initiated that set out a vision for reshaping a home care service that provided a re-ablement approach and emphasis on people who had complex needs requiring flexible responses to fluctuations in their care needs. A project plan was put in place that will result in a transformational change in the service.
What were the outcomes - benefits or otherwise?
The intended outcomes are improved quality of life for customers, increased confidence, increased mobility and avoidance of perversely ‘locking in’ resources with people who with the right opportunity did not need them. The skill mix of home carers, their managers and Occupational Therapists has reinforced the vision for a service that supports people to achieve all they can and live a life rich in purpose. The timeline for implementation was increased by 2 years due to extensive negotiations with the Trades Unions to improve the flexibility of rotas. The development will be fully rolled out by early 2014
Contacts - to find out more
Alastair Short, firstname.lastname@example.org 0141 578 3030