What was the issue you were addressing or working on?
Developing outcomes-focused approach to assessment and care management within adult services.
What you did?
Early implementer of community care outcomes framework from 2008. Developed approach to using Talking Points – Personal Outcomes tools within health and community care. ‘Outcomes into Practice’ approach was taken to develop approach within practice with support of JIT associates and academic institutions. Approach piloted and rolled-out. There is continued development and review of approach with practitioner groups and teams. Outcomes focused assessment, support planning and review process in place at individual level enabling aggregate information to be produced to provide feedback loop and to inform planning and commissioning.
What were the outcomes - benefits or otherwise?
Outcome focused approach embedded in practice following piloting and development work. Aggregate data from approach contributes to organisational understanding of what works in realising personal outcomes.