Performance Management in Argyll & Bute

What was the issue you were addressing or working on?

We intended to gather management information into a single format that could inform and improve our performance across the partnership, bringing together health and social care information, to allow managers to work together to bring about change and re shape care in the area. We also developed and applied service user and carer questionnaires using the Talking Points approach.


What you did?

We began gathering and recording data on the Council’s ‘Pyramid’ system, steadily increasing our data sources to include health, independent and 3rd sector partners as the RCOP partnership strengthened.  The reporting format is live and evolving and is continuously informed by strategic and operational requirements.  Our desire is to evolve further toward an outcomes focussed reporting framework, going forward.


What were the outcomes - benefits or otherwise?

The information enables managers within the partnership to make strategic and operational decisions, working together, using the same information base.  The benefits have been on-going, but have increased since the advent of the RCOP agenda, where the availability of clear, shared information strengthened the partnership at an early stage.   An example of where we have used the information is in the area of our Joint Strategic Needs Assessment, completed in April 2013 which will inform our Joint Commissioning Plan.  Specifically in the area of care home availability and admission patterns we are using the information to track where people have to go out of area for specialist dementia care; considered together with demographic predictions this will assist in planning and commissioning the numbers and types of care homes in the future.  We will continue to do things differently, in as much as we will develop and evolve the information base and move towards a focus on outcomes for the people of Argyll & Bute.


Contacts - to find out more

Allen Stevenson, Project Manager Integration, allen.stevenson@argyll-bute.gov.uk

Pat Trehan, Project Officer Integration, pat.trehan@argyll-bute.gov.uk

Steven Whiston, Head of Planning, Contracting and Performance, Stephen.whiston@nhs.net