What was the issue you were addressing or working on?
As the telecare service developed in Aberdeen City it soon become apparent that training was required for professionals to raise their awareness around telecare, inform them of the functions of telecare equipment and the importance of considering telecare in assessment.
The service had delivered many awareness sessions in telecare events and to individual teams, but it was felt we needed staff across all sectors trained to an enhanced level so they could act as a point of reference for their colleagues.
What you did?
In consultation with the Learning and Development team a programme was devised which ran for 5 months, 1 morning per month and covered the following subjects:
- What is Telecare and Community Alarm
- Learning Disability and Home Safety
- Physical Disability and Bespoke Solutions
Information on bespoke solutions was also given to participants to take away, available here.
A range of training sheets have also been produced for local use. An example of one on the Vi+ alarm unit is available here.
What were the outcomes - benefits or otherwise?
The course has run on two occasions – the first group from January to June 2013 and the second from September 2013 to February 2014. And further dates are planned. The feedback from the course was very positive and as a service we have seen the quality of referrals improve and increase.