Welfare Rights Officers to Support Carers

What was the issue you were addressing or working on?

An increase in the number of Carers looking for information about benefits and /or money advice was identified.

A challenge for the project is to make sure that they reach as many Carers as possible to help them access the advice and assistance they need to navigate their way through the changes.  The service aims to ensure Carers can access good quality and timely information in relation to financial matters which can help ease the uncertainty and stress that often accompanies these challenges.

What you did?

As part of this partnership, to address Carers concerns, a series of Welfare reform events were organised.  The events took place in venues across South Lanarkshire and were widely publicised through the Carers newsletter, local press, website and flyers. Individual partner organisations also promoted the events through their own networks.

What were the outcomes - benefits or otherwise?

Carers have access to information about welfare reform, how it affects them and assess to individual support in relation to this and other associated issues that impact on their caring role.  The service reports on the number of people supported, the amount of benefits successfully claimed and source of referrals.  Since the project started 14 months ago the service has supported over 1,000 people to attain annual benefits of over £4m (Sept 2013).

Contacts - to find out more

Robert Anderson, info@slcn.co.uk 01698 285163

Marjorie McGinty, Programme Manager, Marjorie.mcginty@lanarkshire.scot.nhs.uk