Performance Improvement

2008

HEAT guidance 2008-09

This guidance sets out Ministers' key operational targets and measures for the NHS (the HEAT core set) for 2008-09, and describes work in progress in developing performance measures further in the future.

HEAT LDP GUIDANCE 2008-09 [404Kb]

2006

Whole Systems Working: A Guide and Discussion Paper

This paper is organised into 3 sections and examines the factors behind the whole systems imperative; asks "what is a whole system?"; and explores issues that relate to managing a whole system, along with illustrations of whole system working in practice.

ICN Whole Systems Working [491Kb]

Changing Lives: Report of the 21st Century Social Work Review

Report of the recommendations made by the 21st Century Social Work Review Group for the future of social services in Scotland.

Changing Lives - Report of the 21st Century Social Work Review

2005

Building a Health Service Fit for the Future

A National Framework for Service Change in the NHS in Scotland, May 2005.

Building a Health Service [446Kb]