Better by Design – meeting the needs of people using services

Better by Design was developed in 2013 by the Big Lottery Fund Scotland in response to the complex and changing landscape for voluntary sector organisations delivering services on the ground with people or communities. It aimed to support a process of change, and prioritised organisations focusing on social care, employability, health and housing where intervening earlier or preventing needs emerging could make a real difference. The programme encouraged sustainability in the widest sense to enable organisations to meet the needs of their beneficiaries better now and in the future.

The programme supported 15 third sector organisations to test the efficacy of a design-led approach and to build skills and capacity in the sector around design-led approaches. As a result of this programme, a workbook has been developed to spread learning and enable other organisations to consider how they might use design-led approaches in sustaining their services.

For more information please visit

Download / View