Step 4a
Development of Service Specification
Q9 How are service users and carers involved in the development of the services specification?
JIT (2010) Talking Points: A Personal Outcomes Approach
http://www.jitscotland.org.uk/action-areas/talking-points-user-and-carer-involvement/
Joseph Rowntree Foundation (2010) Involving users in commissioning local services.
http://www.jrf.org.uk/publications/users-local-services
Joseph Rowntree Foundation (2010) Involving users in commissioning local services
http://www.jrf.org.uk/system/files/user-involvement-service-commissioning-full.pdf
Royal College of Psychiatrists (2010) Fair Deal for Mental Health. (Engagement with services users and carers)
Engagement with service users and carers must be meaningful, not tokenistic. People with direct experience of mental health problems or a learning disability should have a central role in the design and delivery of mental health services.
http://www.rcpsych.ac.uk/pdf/Fair Deal manifesto_for website 1 Julyy.pdf
Scottish Government (2010) Social Care Procurement Scotland: Guidance - Consultation Draft. This defines a set of "Guiding Principles" which should govern the procurement of social care services in Scotland, including recommendations on user and carer involvement.
http://www.scotland.gov.uk/Publications/2010/01/13125045/0
Scottish Government (2010) Caring Together: The Carers Strategy for Scotland 2010 – 2015
http://www.scotland.gov.uk/Publications/2010/07/23153304/0
Scottish Executive (1999) “If You Don't Ask You Don't Get.": Review of Services to People with Learning Disabilities: The Views of People who use Services and their Carers.
http://www.scotland.gov.uk/Publications/1999/11/4042/File-1
Scottish Government (2010) Self-Directed Support: A National Strategy for Scotland
http://www.scotland.gov.uk/Publications/2010/02/05133942/0
Local Government: Improvement and Development (2010) How do you know you are doing all you can to involve service users and carers? London
http://www.idea.gov.uk/idk/core/page.do?pageId=8357345
Dept of Health (2010) Engaging and responding to your community: a brief guide to Local Involvement Networks (England).
http://www.dh.gov.uk/en/Publications andstatistics/Publications/PublicationsPolicyAndGuidance/DH_111457
