Step 4a
Development of Service Specification
Q9 How are service users and carers involved in the development of the services specification?
JIT (2010) Talking Points: A Personal Outcomes Approach
http://www.jitscotland.org.uk/action-areas/talking-points-user-and-carer-involvement/
Joseph Rowntree Foundation (2010) Involving users in commissioning local services.
http://www.jrf.org.uk/publications/users-local-services
Royal College of Psychiatrists (2008) Fair Deal for Mental Health. (Engagement with services users and carers)
Engagement with service users and carers must be meaningful, not tokenistic. People with direct experience of mental health problems or a learning disability should have a central role in the design and delivery of mental health services.
http://www.rcpsych.ac.uk/pdf/Fair Deal manifesto (full - 1st July2009).pdf.pdf
Scottish Government (2010) Social Care Procurement Scotland: Guidance - Consultation Draft. This defines a set of "Guiding Principles" which should govern the procurement of social care services in Scotland, including recommendations on user and carer involvement.
http://www.scotland.gov.uk/Publications/2010/01/13125045/0
Scottish Government (2010) Caring Together: The Carers Strategy for Scotland 2010 – 2015
http://www.scotland.gov.uk/Publications/2010/07/23153304/0
Scottish Executive (1999) “If You Don't Ask You Don't Get.": Review of Services to People with Learning Disabilities: The Views of People who use Services and their Carers.
http://www.scotland.gov.uk/Publications/1999/11/4042/File-1
Scottish Government (2010) Self-Directed Support: A National Strategy for Scotland
http://www.scotland.gov.uk/Publications/2010/02/05133942/0
Local Government: Improvement and Development (2010) How do you know you are doing all you can to involve service users and carers? London
http://www.idea.gov.uk/idk/core/page.do?pageId=8340894
Dept of Health (2010) Engaging and responding to your community: a brief guide to Local Involvement Networks (England).
http://www.dh.gov.uk/en/Publications andstatistics/Publications/PublicationsPolicyAndGuidance/DH_111457
Additional Resources
1. General Social Care Council/CSCI/Skills for Care/SCIE (2007). Eight Principles for Involving Service Users and Carers http://www.scie-socialcareonline.org.uk/profile.asp?guid=52eb4e93-b2f2-47ea-87c7-f25047e86dba
2. Healthcare Quality Improvement Partnership – Clinical Audit Awards (2011): Patient and Public Involvement – Involving people with learning disabilities in Patient Environment Action Team (PEAT) annual assessment http://www.hqip.org.uk/assets/PPE/Case-Studies-and-templates/peatpdf2.pdf
3. Dukes, E. & Sweeney, J. (2009). Recognising the value of involving service users with intellectual disability in healthcare planning. Learning Disability Practice, 12 (10), 33-37. http://nursingstandard.rcnpublishing.co.uk/archive/article-recognising-the-value-of-involving-service-users-with-intellectual-disability-in-healthcare-planning/
4. Social Care Institute for Excellence (2007). Practice Guide: the participation of adult service users, including older people, in developing social care. http://www.scie.org.uk/publications/guides/guide17/files/guide17.pdf
5. Social Care Institute for Excellence (2009). Personalisation briefing: Implications for commissioners http://www.scie.org.uk/publications/ataglance/ataglance06.pdf
6. Campbell, M. (2010). Reducing health inequalities in Scotland: The involvement of people with learning disabilities as national health service reviewers. British Journal of Learning Disabilities, 38 (1), 49-58.
