Implementing Telecare
An Action Guide

  1. Introduction
  2. Getting Started
  3. Planning to Implement
  4. Early Implementation
  5. Expansion
  6. Integrating into Mainstream Services
  7. Implementing Telehomemonitoring - an introduction
  8. Telecare Project Tools and References
  9. Telecare Resource Bank

This Guide has been developed jointly by the Joint Improvement Team and the University of Glasgow Business School. The purpose of this Guide is to support those responsible for implementing Telecare throughout Scotland through the sharing of practical tools and examples. Whilst local projects develop the use of technology, their successful implementation depends on changing many established practices and processes. Processes need to be redesigned so that they work in harmony with the technology, enabling the new service to bring benefits for service users, carers and service providers. Making these changes in a coherent yet timely manner means that leading a local Telecare project presents a significant management challenge for those who take on this responsibility.

The Guide aims to help Telecare project managers, and those working with them on steering groups and project teams, by offering a step-by-step approach to the task of re-designing health and social care service delivery using the support of Telecare technology.

It also covers some of the common barriers to successful implementation identified during reviews of a number of Partnership’s local telecare projects undertaken during 2008.

The Guide contains:

  • the building blocks of an effective Telecare service development approach;
  • checklists and activities to focus work on specific aspects of implementation;
  • examples of telecare resources from Scotland and elsewhere; and
  • web links to the new JIT Telecare Resource Bank where partnerships can “deposit” and “withdraw” telecare resources on an ongoing basis, as they progress with the mainstreaming of telecare locally.

You can navigate this action guide using the links above and to the left, however if you'd like to download the full document, please open this PDF