Implementing Telecare
Post implementation phase

In preparation for evaluating the outcomes of the telehomemonitoring project, the project team should consider:

Carrying out patient / staff user satisfaction surveys to find out:

• Are patients satisfied with the system?
• Are staff following the new work processes?
• Have they “bought-in” to the system?
• Are participating clinicians getting the data they expected and need?
• Are there any unexpected outcomes from the project?
• Are there any changes that are required to the service delivery processes?

• Are the new working processes efficient, and are they appropriate for expanding the service?
• Did the project fulfill its original objectives?
• Is the telehomemonitoring data being studied and analysed?
• Is there a system in place for telehomemonitoring data to be merged with other clinical data to study clinical outcomes for telehealth patients?
• Is the project’s relationship with the equipment supplier effective?
• Communicating success stories within the Partnership
• Applying lessons learned to improve existing service delivery and to inform the expansion of the service within the Partnership.