Partnership Outcomes Performance Improvement Tool

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Partnership Outcomes Performance Improvement Tool

Instructions

Complete the questions in each of the four sections, then use the Generate Report tab to view your results. You can change the answers in each section at any time and these changes will be reflected in your results.

Alert: Before you can answer the questions and generate a report you must first register and then login.

Improving Outcomes

[x] Clear answers in this section

		Not at all	Partly	Largely	Fully
1	The partnership has agreed a set of outcomes for individuals that we are aiming to improve.
2	These outcomes are clearly described so that everyone knows and understands what they are.
3	When we were identifying these outcomes, we used information from individual outcome-focussed assessments, care plans and reviews, and surveys, to identify how we can jointly improve our impact on the lives and well being of people who use services, patients and carers (their individual outcomes).
4	Every individual and organisation in the partnership is committed to improving the agreed outcomes and this is reflected in their own objectives.
5	We can measure these outcomes so that we will know when they have been achieved.
6	The outcomes our partnership is working to improve for people are reflected in the Single Outcome Agreement for the Community Planning Partnership.
7	We understand how our agreed outcomes are consistent with the Scottish Government’s Performance Framework and the Community Care Outcomes Framework.
8	Staff and teams have the authority to change the way services are delivered or are commissioned if they get in the way of improving outcomes for people.
9	We have an explicit, agreed set of behaviours expected from partnership participants.
10	We have developed an atmosphere of trust, loyalty, commitment and open challenge in the partnership.
11	All members of our partnership are enthusiastic about what can be achieved by working together with other agencies in the partnership.
12	The partnership supports outcomes improvement with a planned, funded programme of organisational development for all levels of the partnership.

Linking Partnership Actions to Outcomes

[x] Clear answers in this section

		Not at all	Partly	Largely	Fully
1	We have a clear structure and processes in place – meetings, objective setting and accountability – which helps to make sure that the partnership’s agreed outcomes for improvement are achieved.
2	The main partnership groups have clear roles, remits and relationships with each other, all set in the context of our purpose – improving outcomes for people.
3	Each individual within the partnership knows why they are here and what is expected of them.
4	We have identified the links backwards from each desired outcome to the actions which will help to achieve them.
5	Our Partnership's objectives and actions are clearly linked to each partner agencies' individual objectives and action plans.
6	Our plans cover the short, medium and long term with clear accountability for their achievement.
7	There is clarity and transparency in the way we make decisions.
8	Our partnership is able to work around the different accountability relationships and funding streams of the different individual partners.
9	We clearly identify the financial and other resources each partner brings to our partnership.
10	We pool and target our resources towards achieving agreed outcomes.
11	We have a formal system to ensure the most efficient and effective use of resources.
12	We have an effective mechanism to resolve conflicts when they occur.

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Measurement and Monitoring Systems

[x] Clear answers in this section

		Not at all	Partly	Largely	Fully
1	The outcomes being achieved by people who use services or support, patients and carers are recorded in a systematic way.
2	Measures of outcomes used are agreed across agencies so that everyone is speaking the same 'language' when these measures are brought together.
3	There are efforts to ensure that staff time in inputting information is minimised wherever possible.
4	Performance information that we review regularly in our partnership relates directly to the impacts of our services and support on the lives and well being of people who use services / patients and their carers.
5	When we achieve improvements in outcomes for people, these successes are celebrated in our partnership.
6	A variety of formats for presenting information is used, including qualitative measures such as individual people’s stories as well as collated, quantitative evidence of the effectiveness of services and support.
7	The information that we receive helps us draw conclusions about what is and what is not working so that we can make changes if necessary.
8	Information is always up to date and is presented consistently.
9	Information that is needed but not yet available is identified.
10	We have a joint, web-based reporting system which allows all partners' information to be accessed, stored and retrieved with minimum manual input and duplication.
11	The partnership uses a well researched framework to review performance (e.g. EFQM; Balanced Scorecard; Plan Do Study Act/PDSA).
12	Where targets are set, we have carefully designed them, so that they can not be manipulated or counter productive.

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External Reporting and Scrutiny

[x] Clear answers in this section

		Not at all	Partly	Largely	Fully
1	There is clear linkage between performance reporting to our partnership and the reports which are received by each of the individual member organisations.
2	We use a variety of methods to provide the public with easy to understand, interesting information on the outcomes being achieved.
3	Information on outcomes is displayed where people who use services/patients and carers can easily see them without having to search.
4	Outcomes focussed performance information is regularly used to give staff feedback on successes and areas where improvement is needed.
5	The partnership learns from others by sharing information and experience in local and regional networks.
6	The partnership systematically and actively seeks out new ideas.
7	There is an annual review of the effectiveness of the partnership's way of working.
8	Our partnership has a clear understanding of the inspection, quality and accreditation frameworks within which each individual partner operates and incorporates information reporting requirements for this into partnership reporting.
9	Each agency in the partnership uses the partnership’s outcome-based performance information to inform its self-assessment, which is in turn provided to the relevant scrutiny body/bodies.
10	Our partnership embeds the improvements identified in self-evaluation action plans and requirements made by external scrutiny bodies into partnership action plans.
11	There are arrangements in place to engage people who use services and/or support, and their carers, in monitoring and assessing our performance in improving outcomes overall as well as at an individual level.
12	We have a process in place to identify, measure and review risks to the improvements in outcomes that our partnership has agreed.